Shipments are processed & mailed Monday-Friday, 9am-5pm. Please allow up to 3-5 business days for your order to ship as each item is carefully handmade. All orders are shipped in the order they are received.
USPS First Class Mail is used for regular purchases. We are not responsible for lost, missing or stolen packages after the item has been accepted by USPS.
If you selected porch pick-up (PPU) in NoDa we will contact you once your order is ready for pick up with the address. Once you receive the pick-up notification you are able to pick it up any time at your convenience.
If your item is lost, missing or stolen you can file a claim with the United States Postal Service online at https://www.usps.com/help/claims.htm or contact them via telephone at 1-800-222-1811.
We ship to the address provided by the buyer. We are not responsible for delays or returns due to incorrect addresses. Please double check the shipping address/recipient name before submitting orders.
We do not offer international shipping at this time.
If you are in need of expedited shipping, please contact us directly to inquire about express rates.
Please be sure to contact us prior to purchasing if you have questions regarding our shipping policies. Thank you!